Frequently Asked Questions
Welcome to the FAQ page of Kiaos Jewelry! We are happy to have you here. We understand that you may have questions, and we're here to provide you with quick and helpful answers. We've compiled a list of common inquiries to ensure you have all the information you need. If you don't find what you're looking for, our customer support team is just a message away. Your satisfaction is our priority, and we're dedicated to assisting you in any way we can. So let's dive in and explore the answers to your queries...
Q: How long does shipping take?
A: We strive to process and ship orders as quickly as possible. Once your order is confirmed, please allow 4-5 business days for processing your order. For domestic orders within the United States, shipping generally takes 2-3 business days, resulting in delivery within about a week or less. International orders typically arrive within 6-10 business days after processing time, but please note that customs processing times may vary depending on the destination country.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on domestic orders over $200 within the United States. For international orders and domestic orders below $200, shipping fees will apply based on the destination.
Please refer to our Shipping Policy for more details.
Q: Is the jewelry hypoallergenic?
A: Absolutely! We understand the importance of wearing jewelry that is gentle on your skin. Our jewelry is hypoallergenic and suitable for those with sensitive skin. The materials we use, such as stainless steel, are known for their hypoallergenic properties and are less likely to cause irritation or allergic reactions.
However, we acknowledge that everyone's skin is unique, and personal allergies can vary. If you have any concerns about a potential allergy to stainless steel, we recommend wearing the piece for a short period initially and observing your skin's reaction. This precautionary step can help you determine if the jewelry is suitable for you. We also recommend consulting with a healthcare professional or dermatologist if you have specific allergy concerns.
Q: What materials are the pieces made of?
A: Our jewelry pieces are crafted with high-quality materials to ensure durability and beauty. Our current collections are made from stainless steel, plated stainless steel for some finishes, and goose feathers. Each product description provides detailed information about the specific materials used.
Q: Are the Feather Collection earrings made with real feathers?
A: Yes, the feather earrings in The Wings Collection are made from real feathers. We use natural goose feathers that have been strictly screened and processed through high temperature and UV disinfection to ensure their safety and quality. We are committed to sourcing feathers responsibly, and they are collected only after natural shedding from our feathered friends.
These feathers are carefully dyed to match the exquisite colors in our collection, resulting in unique and vibrant designs. Rest assured, the feathers are safe, non-toxic, and do not fade, offering a stunning and nature-inspired accessory for your style.
Q: Will the metal color fade with time?
A: We take pride in the quality of our jewelry. Our metal finishes will withstand regular wear and maintain their beauty and color over time.
Since all metal parts of our pieces are from stainless steel, for silver-colored pieces, color won't fade. However, for gold, rose gold, black, blue, and rainbow finishes, these captivating colors are achieved through a process called stainless steel plating, which adds these finishes to its surface.
With proper care, including avoiding exposure to harsh chemicals and excessive moisture, these plated finishes are renowned for their durability, often lasting for many years while retaining their vibrant appearance. It's important to note that even with proper care, natural wear and tear may occur over an extended period of time. If you follow our Care Instructions and handle your jewelry with care, you can enjoy its stunning appearance for a very long time.
Q: Are there any shape and size variations in the hand-cut feathers used for the feather earrings?
A: Yes, our hand-cut feather earrings are meticulously crafted by our skilled artisans, resulting in unique and one-of-a-kind pieces. Due to the artisanal nature of the process, slight shape and size variations may occur in the feathers. However, this adds to the charm and authenticity of each earring, making it truly special and different from mass-produced jewelry. Embrace the individuality of your feather earrings, knowing that they are thoughtfully crafted with care and attention to detail.
Q: Is there a possibility of color variations between the product images and the actual feather earrings received?
A: While we make every effort to accurately depict our products in the images, slight color variations may occur due to lighting, screen settings, and the natural materials used in our handcrafted feather earrings. The feathers used in our designs are natural goose feathers, dyed to achieve the stunning colors of The Wings Collection. Rest assured, our team ensures that the color representation is as close to the actual product as possible. We strive to provide you with the most beautiful and enchanting pieces, even though there may be minor differences between the product images and the real feather earrings you receive.
Q: Do you provide information about earring sizes?
A: Yes, we understand the importance of knowing the size of our earrings. For each product, we provide detailed measurements in the product description, including the length and width of the earrings. We recommend reviewing these measurements to ensure the earrings meet your desired size preferences. If you have any specific questions or need further assistance regarding earring sizes, please feel free to reach out to our customer support team. We're here to help!
Q: Do you provide personalization for the jewelry notes?
A: Yes, we offer personalization for the notes accompanying your jewelry order. With every purchase from Kiaos Jewelry, you will receive a heartfelt and personalized note. This unique message is carefully crafted just for you and includes the significance behind your chosen piece. We use the name provided during checkout to create a meaningful connection, making your experience with our jewelry even more special. If your order is a gift, kindly specify the recipient's name and occasion in the order instructions, and we'll ensure the note is tailored to celebrate the moment in a truly memorable way. Cherish the individuality of each piece, as our personalized notes are designed to add an extra touch of love and meaning to your jewelry experience.
Q: What are the care instructions for my jewelry?
A: To keep your jewelry looking its best, follow these care instructions:
- Avoid harsh chemicals: Keep your jewelry away from perfume, lotion, and cleaning agents.
- Remove before activities: Take off your jewelry before swimming, showering, and exercising.
- Store properly: Keep your jewelry in a cool, dry place, away from direct sunlight.
- Clean gently: Use a soft, lint-free cloth to wipe your jewelry after each use.
- Handle with care: Be gentle when handling your jewelry to avoid damage.
- Plated jewelry precautions: Avoid excessive water, chemicals, and friction.
- Feather care: For feather pieces, avoid exposing them to excessive moisture and direct heat sources. Gently brush the feathers with a soft, clean cloth to remove any dust or debris.
For more comprehensive and detailed instructions, we suggest referring to our dedicated Care Instructions page. It provides additional guidance and essential tips to help you properly care for your jewelry.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please refer to our Returns and Exchange Policy for detailed instructions. Generally, we offer a 15-day return window from the date of delivery for eligible items.
Q: How can I contact your customer support?
A: We're here to assist you! You can reach our customer support team by emailing support@kiaosjewelry.com. We strive to respond to all inquiries within 24-48 hours. Please don't hesitate to reach out if you have any questions, concerns, or need assistance.
